How-to • Advertiser
Paying for a Collaboration
Secure, easy ways to collaborate with creators.
How-to • Advertiser
Paying & Communicating through HOLLYFY
Paying and communicating through HOLLYFY helps ensure that you’re protected under all of our Creator and Advertiser safeguards.
How-to • Advertiser
When you’ll Pay for your Integration
Timing differs by the type of integration you’re making, who will feature your brand, and if there are recurring integations / collaborations over time.
How-to • Advertiser
If a Creator asks for More Money
All pricing information is included when you make an offer (or, receive a proposal) using HOLLYFY. There are a few exceptions.
How-to • Advertiser
Payments & Declined Offers
If your offer isn’t accepted by the Creator or expires without a response, there’s no cost.
How-to • Advertiser
Pay for Recurring Collaborations
For a extended collaborations / integrations (eg/ posting monthly or quarterly), you’ll be charged a down payment and the rest will be collected during defined intervals or as defined at checkout.
How-to • General
Tasks to Complete Transaction
Expedite transactions by assigning and then completing a series of simple tasks: due date, reviews, deliverables, requirements, share files, reimburse purchases…
How-to • General
Transaction History
There are 2 way you can review your transaction history on HOLLYFY.
Payment Methods
How-to • General
Payment Methods Accepted
Payment options available in most countries include Visa, MasterCard, Amex, JCB, and debit cards that can be processed as credit cards. Also, bank transfers are used for larger transactions.
How-to • General
Paying Outside HOLLYFY
If a Creator on the HOLLYFY site asks you to pay off-site or through another company, report it to us.
How-to • General
Editing, Removing, or Adding a Payment Method
Find out how to manage your payment methods.
How-to • General
Changing your Payment Method for a Confirmed Collaboration
If your collaboration is confirmed and paid for, you can’t change the payment method. If it isn’t, you can withdraw and rebook with a different a different payment method.
How-to • General
How do I Confirm my Payment Method?
You can go to your account and follow the directions.
Payment Troubleshooting
How-to • General
If you’re Unable to Complete a Transaction
This can happen for a number of different reasons, from an expired credit card to fraud prevention. Check with your bank or credit card company for more information.
How-to • General
Why is my Credit Card Getting Declined?
This can happen for a number of different reasons, from an expired credit card to fraud prevention. Check with your bank or credit card company for more information.
Community Policies
Why am I being Asked to Confirm my Payment Method?
To help keep your account secure, we may ask you to confirm your payment method.
How-to • General
Why was I Charged Twice for a Collaboration?
Your payment method may need to be authorized during processing and before the final charge.
How-to • General
Why was a Hold Placed on my Payment Method when I to Secure an Integration?
Your payment method may be authorized when booking. If your collaboration is accepted, it becomes a real charge deducted from your payment acc…
How-to • General
I Disputed a Charge from HOLLYFY with my Bank, what Happens Next?
When you dispute a charge with your bank, you initiate a dispute process called a chargeback. This process is handled directly by your bank.
Need Help with Your Account?
Reach out with your account details, issues that need guidance, and we’ll provide some suggestions.