Community Policies • All
How do I know if an email or website is really from HOLLYFY?
Cancellations mess with advertisers’ plans and can reduce confidence in our eco-system, so as a Creator you should do your best to fulfill all confirmed collaborations and integrations.
There are certain extenuating circumstances where there are no adverse consequences to canceling.
In this article:
? Cancellation fee
? Public review
? Account suspension and deactivation
? SuperStar status
Cancellation fee
If you cancel a confirmed collaboration, a fee will be deducted from your first payout after the cancellation. The amount depends on when you accepted the collaboration and how soon before the start-date you canceled it:
- More than 7 days before start-date, $100 will be deducted from your next payout
- Less than 7 days before start-date, $200 will be deducted from your next payout
Public review
If you cancel before the start-date, an automated review will be posted to your showcase page indicating that you canceled one of your collaboration. These reviews can’t be removed, but you may be able to write a public response to clarify why you needed to cancel.
If you cancel on the start-date or later, advertisers can choose to leave a public review on your showcase page.
Account suspension and deactivation
If you cancel 3 or more collaborations within a year, we may suspend or deactivate your showcase page.
SuperStar status
Don’t chance losing your SuperStar status. You must continue to meet the SuperStar requirements during each assessment period, including maintaining a 1% or lower cancellation rate.
While these guidelines don’t cover every possible scenario, they’re designed to offer general guidance on HOLLYFY’s community policies.
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